Frequently Asked Questions
// FAQs
Read Most Frequently Asked Questions
What is a Website?
A Website is a set of publicly accessible, interlinked Web pages with related content that share a single domain name.
What is a Domain name?
A Domain name is a unique address where Internet users can access your website.
What is web hosting?
Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.
Do I need web hosting?
Yes. This is what makes your website accessible through the Internet. All of our plans include web hosting at no extra charge.
I keep seeing the term “Responsive Web Design”. What does this mean?
Responsive Web Design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.
What is search engine optimization (SEO)?
Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.
Does my website need search engine optimization (SEO)?
Yes, in some form. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.
Do we own the completed website?
You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. You can transfer it to any web host of your choice.
Do your website designs work on mobile devices (phones, tablets, etc.)?
Yes. We believe our solutions are some of the best you’ll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.
How long does it take to finish a website?
Each project is different, but on average we have a website launched within 4 to 6 weeks. This timeline can be longer or shorter depending on how proactive you are with assets and revisions.
Can you help me to get my website to show up on Google?
Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is over-saturated.
I’m not local to your area. Can you still make my business’ website?
Yep! We’re great at communicating via phone and emails and our clients come from all over the world.
Do I need to have all my content prepared prior to contacting you?
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
I have an idea for a website but it’s not exactly a small business. Should I still contact you about my project?
Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.
I’ve received quotes that are much higher than your prices. Are you cutting corners to offer lower prices?
Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few shillings all the way up to millions of shillings. Our websites are designed to be the perfect balance of features and price for small businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us